FREQUENTLY ASKED QUESTIONS

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Booking

How do I book a tour?

There are 2 ways to book a tour, you can call us directly, or book online with our automated booking system.



When will I recieve my tour?

All Virtual Tours will be ready the next business day.



How Much In Advance Do I Need To Book A Tour?

24 hours in advance in the preferred notice. However we can accomadate sometimes on the same day. Please give us a call and we will see what we can do.



Accessing your Tour

What is the login for?

Upon your first tour you will be e-mail a username and login where you can access and manage all your Virtual Tours in one place. Here is where you can access an array of features such as social media syndication, online feature sheet designs,virtual tour analytics and traffic reporting.



How will I recieve my tour?

Upon the completion of your Virtual Tour you will recieve an e-mail notification with your Virtual Tour Links. You will recieve a branded tour link, an unbranded tour link and a link to download the Print Size Photos.



How Do I Download My Photos for MLS?

To get your photos for MLS:
1) Login to the Vision 360 Account 2) Select " Virtual Tours" 3) Select " Manage Virtual Tour" on the desired tour 4) E-Mail " MLS Photos" 5) Select the desired photo size " Medium"



How Do I Login to my Vision 360 Account?

There are 3 ways to login to your Vision 360 Account: 1) Upon tour recieving your tour completion e-mail, select "Go to my Management Area" Or 2) Sign in through the client portal on vision360tours.ca by selecting "client login"



How Can I Create Free Online Feature Sheets?

Once you are logged into your Vision 360 Account 1) Select "Virtual Tours" 2) Find the desired property address you wish to create the feature sheet for 3) Select " Brochure" on the left hand menu (white menu) 4) Proceed by following the steps to create feature sheets or 1) Select "Brochure" on the left hand side (black menu) 2) Find the desired property address you wish to create the feature sheet for 3) Select "Update Brochure" 4) Proceed by following the steps to create feature sheets *Make sure to select "PUBLISH" when you are done creating your feature sheets*



How Do I Connect My Social Media Accounts?

Once logged into your Vision 360 Account:
1) Select "Syndication" 2) Select "Connect" on the social media account you wish to connect 3) Follow the steps prompted



How Do I Customize My Tour Layout?

Once logged into your Vision 360 Account: 1) Select "Customize" underneath Menu & Page Order